droxylavenir

Introduction

At droxylavenir, we understand that managing your financial information requires trust. This policy explains how we collect, use, and protect your personal data when you use our financial milestone planning services.

We operate under Australian privacy laws, specifically the Privacy Act 1988 and the Australian Privacy Principles (APPs). Our office is located at 191 Pulteney St Adelaide SA 5000, Australia, and we're committed to handling your information with care and transparency.

Information We Collect

The type of information we gather depends on how you interact with our services. We collect this data to provide accurate financial milestone planning tailored to your circumstances.

Personal Information

Full name and contact details including email address and phone number
Date of birth and residential address
Financial information relevant to milestone planning such as income ranges and savings goals
Employment status and occupation details
Family structure information when relevant to planning

Technical Information

IP address and browser type when you visit our website
Device information and operating system details
Pages visited and time spent on our platform
Referring website information and search terms used

How We Use Your Information

Your data helps us create personalized financial milestone plans that actually work for your situation. We're not interested in collecting information just for the sake of it.

Purpose	Description
Service Delivery	Creating and managing your financial milestone plans and providing ongoing support
Communication	Sending you updates about your plans, responding to inquiries, and sharing relevant financial insights
Improvement	Analyzing usage patterns to enhance our platform and develop better planning tools
Legal Compliance	Meeting Australian regulatory requirements and maintaining accurate records

Data Storage and Security

We store your information on secure servers located in Australia. All data is encrypted both in transit and at rest using industry-standard protocols. Our systems undergo regular security audits to identify and address potential vulnerabilities.

Access to your personal information is restricted to authorized staff members who need it to perform their roles. Each team member signs confidentiality agreements and receives training on proper data handling procedures.

Security measures we implement: Multi-factor authentication for staff access, regular security patches and updates, encrypted database storage, secure backup procedures, and continuous monitoring for suspicious activity.

Sharing Your Information

We don't sell your personal information to third parties. However, we may share limited data with service providers who help us operate our platform.

Service Providers

We work with carefully selected providers for services like cloud hosting, email delivery, and analytics. These providers are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.

Legal Requirements

We may disclose information if required by Australian law, court order, or government request. This includes compliance with financial services regulations and cooperation with law enforcement when legally obligated.

Your Rights Under Australian Law

The Australian Privacy Principles give you specific rights regarding your personal information. We take these obligations seriously.

Access: You can request a copy of the personal information we hold about you
Correction: You can ask us to correct inaccurate or outdated information
Deletion: You can request deletion of your data, subject to legal retention requirements
Complaints: You can lodge a complaint about how we handle your information
Withdraw Consent: You can withdraw consent for certain uses of your data

To exercise any of these rights, contact us using the details provided at the end of this policy. We'll respond to your request within 30 days, though complex requests may take longer.

Data Retention

We keep your information for as long as you maintain an active account with us. After account closure, we retain certain records for seven years to comply with Australian financial record-keeping requirements.

Some technical data like anonymized usage statistics may be kept indefinitely for research and improvement purposes. This data cannot be linked back to you individually.

Cookies and Tracking

Our website uses cookies to improve your browsing experience and understand how visitors use our platform. You can control cookie settings through your browser, though disabling certain cookies may affect functionality.

Types of Cookies We Use

Essential Cookies: Required for basic website operation and security
Functional Cookies: Remember your preferences and settings
Analytics Cookies: Help us understand visitor behavior and improve our services

Children's Privacy

Our services are designed for adults aged 18 and over. We don't knowingly collect personal information from individuals under 18. If we discover we've inadvertently collected such information, we'll delete it promptly.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and display a notice on our website.

The "Last updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy occasionally to stay informed about how we protect your information.

Complaints and Disputes

If you have concerns about how we handle your personal information, please contact us first. We'll investigate your complaint and respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). The OAIC provides an independent dispute resolution process for privacy complaints.

Privacy Policy